Effective date: 2 November 2026
Applies to: All paid services on bengaltutors.com
1. We deliver a service, not goods
BengalTutors is operated by Teesta Tech. We arrange tutoring: we do not sell or ship any physical product, so there is no courier, no shipping address and no delivery charge. Everything we provide reaches you in person (a tutor at your home), online (a live class), or as information sent to you by WhatsApp, phone or email.
We provide three services:
- Home tutoring — we find and confirm a tutor who teaches the student at home;
- Online 1-to-1 classes — live one-to-one lessons on Google Meet or Zoom;
- Online live batch classes — live small-group courses on a fixed timetable.
2. Home tutoring
- You post a tuition request or choose a tutor on the website.
- Our team reviews the request and confirms the tutor's availability, the fee, the class location and the schedule with both sides.
- You pay the placement fee to BengalTutors to secure the booking. The tutor pays their share too.
- Delivery: once payment is confirmed, we send you the tutor's details and the agreed class schedule, and the tutor comes to the student's home for the first class on the agreed date.
- From then on you pay the monthly tuition fee directly to the tutor. BengalTutors charges nothing further for that tuition.
3. Online 1-to-1 classes
- You choose a tutor and send the student's details and preferred schedule.
- Our team confirms the tutor, the fee, the schedule and the start date.
- You pay BengalTutors for the first month.
- Delivery: before the first class we send you the class timetable, the Google Meet or Zoom link and joining instructions. Each class is delivered live at its scheduled time.
4. Online live batch classes
- You choose a batch and send an enrolment request.
- We confirm the seat and the fee, and you pay BengalTutors.
- Delivery: before the batch starts we send the timetable and the joining link. Classes are delivered live on the published timetable.
5. When delivery starts
Your service starts on the start date agreed when your booking is confirmed. Bookings are confirmed only after we have checked your payment. Our team replies on most days by WhatsApp, phone or email. If you have paid and have not heard from us, contact us using the details below and we will chase it.
6. How you pay
You pay by bank transfer to the Teesta Tech account shown on your invoice. Online payment by card or mobile wallet through SSLCommerz is being set up; once it appears at checkout you will be able to use it too. Every payment gets an invoice, and a receipt once it is confirmed.
7. If a class cannot be delivered
- If a home tutor cancels or does not come for the agreed first class, we find a replacement tutor or cancel the booking.
- If an online tutor does not attend a paid class, or the class cannot take place because of a problem on our side, we reschedule it or refund it.
Refunds follow our Refund Policy. Your use of the website is also covered by our Terms & Conditions and Privacy Policy.
8. Contact